Upload your manuals, reports and emails. Meistra extracts the learnings, processes and SOPs hidden in them, writes them down, and gives your team an AI expert that answers from them, with the page behind every answer.
Everyone waits for the same few people.
A handful of colleagues know how things are really done. Questions pile up on their desks, and work stalls when they are away.
When they leave, the knowledge leaves.
A retirement or a resignation takes years of experience out of the door. Most of the knowledge was written down, but nobody can find it.
New people take years to catch up.
The answers are in your manuals, reports and emails, but there are thousands of them and nobody has time to read them all.
A general AI chatbot does not solve this. It knows a little about everything and nothing about how your company works, and you cannot tell when it is guessing.
You choose the job. Meistra reads your documents and extracts the learnings, processes and SOPs (standard operating procedures) for that job, writes them down, and builds an AI expert that answers your team's questions from them.
From your documents
- Service manuals
- Service bulletins
- Warranty policy
- Repair tickets
- Handover notes
It extracts
- The warranty-claim SOP, step by step
- The fitting procedure for each part: torque, order, re-checks
- The service rules for fluids and seals, and their exceptions
- Learnings from past repairs: what to check first
So your team can ask
- How do we handle a pump warranty claim?
- A pump runs hot after a seal change. What do we check first?
- When do we change the coolant, and when sooner?
The hotline that stops calling Jens every time a pump fails.
“What did we agree with customer X last year?” It tells you your files do not cover that. It learns how the work is done, not the record of a single case. What it is good for, and what not →
- Your processes and SOPs, written downEverything it extracted, written out so your people can read and correct it. We call it the Knowledge Book.
- An expert anyone can askYour team asks in plain words and gets your company's answer, drawn from those processes, with the page it comes from.
- Proof that it worksBefore it answers anyone, it passes an exam on your own material. You see the score, so you know how far to trust it.
Upload your files.
Manuals, reports, procedures, emails. PDFs, Word files and scans, in any language and any order.
Say what it should help with.
"Handle warranty claims the way we do." One sentence, and it reads everything for exactly that job.
Your team starts asking.
In plain words, from any desk. When your files do not cover a question, it says so instead of guessing.
RAG (retrieval-augmented generation) is how most "chat with your documents" tools work. When you ask, it searches your files for passages that look like your question and has the AI improvise an answer from them. Nothing is extracted, checked or learned in advance.
- A process is spread over ten filesRAGFinds a few passages that look like your question and stitches together part of the answer.MeistraReads every file in advance and writes the whole process down once, step by step, from all of them.
- Two files disagreeRAGQuotes whichever passage scored higher. You never learn there was a conflict.MeistraFinds the conflict and asks a person which is right. The decision is recorded.
- The lesson is never written as a ruleRAGCan only find what is said in one place. A pattern across fifty reports stays invisible.MeistraReads across all of them and writes the pattern down as a learning, with the reports it came from.
- You want to see what it knowsRAGIts knowledge stays buried in your files. There is nothing to review or correct.MeistraEverything it extracted is written out as learnings and SOPs your people can read, correct and export.
- You need to trust the answersRAGNo score. You find its mistakes once people rely on it.MeistraPasses an exam written from your files, with questions kept back until the end, before anyone relies on it.
Nearly 20%
of the working week goes on looking for internal information or tracking down the colleague who can help.
McKinsey Global Institute, The social economy, 2012
Meistra gives that time back.
- Getting an answerBeforeWait hours or days for the one person who knows.With your expertAn answer in minutes.
- Your expertsBeforeInterrupted by the same questions every day.With your expertFree for the work only they can do.
- New colleaguesBeforeMonths of asking around before they can work alone.With your expertYour company's way of working from week one.
- When someone leavesBeforeTheir know-how leaves with them.With your expertIt stays, written down in the Knowledge Book.
Meistra is in a private beta. Sign up, tell us what know-how an expert should extract for you, and we will write to you personally when there is a place.
- We set the first expert up with you
- Your files stay in your own workspace
Short answers to the things people want to know first.
PDFs, Word documents, plain text, and scans that have text in them, in any language. Contracts and regulations are read paragraph by paragraph, so an answer can point at the exact clause.
Reading a few hundred files takes hours, not weeks, and runs on its own. Studying and the final exam take a few hours more. In the beta we set the first expert up together with you.
In your own workspace, which nobody else can see. Your files are stored so that answers can quote them, and you can delete a file or the whole workspace at any time.
Correct the line in the Knowledge Book. Your correction is signed with your name, and the expert uses it at once.